Purchase support
We take pride in offering quality products and knowledgeable service. Please review the policy below and contact us promptly if you believe an item is defective or damaged.
If an online order arrives defective or damaged, contact us promptly. We will review the issue and arrange a replacement, repair or refund where appropriate.
We may ask for:
Non-defective online purchases cannot be returned or exchanged.
Returns are accepted only in the case of a manufacturing defect. Bring your receipt and the item to the store where it was purchased so our team can assist you.
We encourage you to review items carefully before purchasing and ask our team for guidance when choosing a product for your project.
Sewing machines, special orders and clearance items are final sale unless a manufacturing defect is present. Warranty concerns will be handled according to the manufacturer’s warranty policy.
Need assistance? Use our Contact Us page or visit the Gem Sewing location where your purchase was made. Our team will be happy to help.
Subscribe To The Gem Sewing Newsletter
