At Gem Sewing, we take pride in offering high-quality products and friendly, knowledgeable service. Your satisfaction matters to us, and we stand behind the items we sell.
Online Purchases
If you receive an item purchased from our online store that is defective or damaged, please contact us promptly upon receipt. We will gladly review the issue and arrange a replacement, repair, or refund where appropriate.
To help us assist you efficiently, we may request:
Your order number or proof of purchase
A brief description of the issue
Photos of the defective item, when applicable
Due to the nature of our products, we are unable to accept returns or exchanges for non-defective online purchases.
In-Store Purchases
For items purchased in one of our store locations, returns are accepted only in the case of a manufacturing defect. Please bring your receipt and the item back to the store where it was purchased so our staff can assist you.
We encourage customers to carefully review items before purchase and to ask our team for guidance—we are always happy to help ensure you choose the right product for your project.
Sewing Machines, Special Orders & Clearance Items
Sewing machines, special orders, and clearance items are considered final sale, unless a manufacturing defect is present. Any warranty-related concerns will be handled in accordance with the manufacturer’s warranty policies.
Need Assistance?
If you believe an item is defective or have questions about your purchase, please contact us:
Through our Contact Us page
Or by visiting one of our store locations in Sudbury or Temiskaming Shores
Our team will be happy to assist you.
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